Positive Call Center

With Positive Human Resources Management Systems; our call center operation processes and the quality of the service reaching our customers are aimed to be secured. Positive Human Resources and Quality Management System; - Recruitment, Selection and Placement Activities, - Training Development Activities, - Proficiency Measurement Activities, - Trial Period Observation and Feedback Activities, - Quality Control Teams Observation and Reporting Activities, - Performance Management and Feedback Activities, - Reward-Penalty Systems, - Process Development, Effectiveness and Efficiency Assessment Activities - Regulatory and Preventive Activity Planning, - Information Security and Business Continuity Management, It aims to improve continuously with the processes it designed and its regular controls. Within the framework of continuous communication and coordination with other units, which are the primary responsible of these stages, it is aimed to eliminate the root causes that will create quality risk, and thus prevent erroneous service outcomes.