Assisting and advising customers to choose from a variety of travel options.
Responding to questions about the hotel’s amenities and services, including room rates, room availability, and booking policies
Checking availability of accommodation or transportation on the customers’ desired travel dates.
Making reservations based on various requirements and budgetary allowances.
Preparing documentation for confirmed bookings necessary for payment collection.
Sorting out any post-booking issues that may arise.
Selling and promoting reservation services.
Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
Providing support to customers who may need to amend or cancel a reservation.
Other tasks as required by management.
Namizədə tələblər
Minimum 1 year of experience in a similar role is a must;
Fluency in Azerbaijani, English, and Russian;
Excellent written and verbal communication skills
Customer-service experience
Solutions-focused with excellent attention to detail and accuracy
Strong multitasking and time-management skills, with the ability to prioritize tasks
Proficiency with computer software
Ability to handle high volume while maintaining a high level of productivity
In-depth knowledge of domestic and foreign travel destinations.
Bizi izləməyi unutma
