To provide exceptional, friendly, courteous and professional guest service at all times.
To serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
To be familiar with all food and beverage items on the outlet menu.
To prepare the outlet for operation, including setting and resetting tables, light cleaning and other assigned tasks.
To follow safety & hygiene standards.
To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
To serve food and beverages according to the standards established.
To clear tables and removes dirty dishes to the dish area.
To complete opening and closing duties as assigned.
To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.
To follow presentation guidelines as established by the Outlet Manager.
To maintain the assigned station / section in a clean and orderly manner at all times.
To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
To work in a supportive and flexible manner with other employees and other departments.
Namizədə tələblər
Undergraduate degree – preference given to Hospitality or business-related degrees.
Previous working experience in customer / guest service positions (desirable).
Understand structure and function of the Food & Beverage Operations.
Able to accurately follow instructions, comply with brand standards and hotel procedures (essential).
Excellent guest interaction and general verbal communications skills.
Demonstrates effective listening skills.
Able to work in shifts; flexible and willing to work extended hours when required.
Bizi izləməyi unutma
