Respond to all customers in a timely and highly professional manner, including ensuring all reservations are completed accurately and to the Guests expectation
Provide prompt and efficient service while maintaining the hotels brand standards
Welcome and fulfil the check-in process for Guests and group arrivals
Complete the check-out process for departing guests
Effectively and efficiently manage guest requests, enquiries, and complaints
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Maximize sales revenues through up-selling and marketing programs
Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
Checking all reservations and keeping the reservation systems up to date
Having excellent knowledge about the hotel facilities and maximize sales
Keep up with our accurate digital filing system
Monitoring the room availability of our hotel and in the case of fully booked situations ensure the whole team is fully informed about our commercial strategy to achieve 100% occupancy.
Dealing with revenue-related activities, such as developing and loading various "rate plans" in the system. Tracking, opening and/or closing room availability for our travel agents.
Namizədə tələblər
Previous experience in hotel. Opera knowledge.
Excellent administration and organizational skills with a can-do- attitude.
Exceptional customer service and high attention to details.
A professional face-to-face and telephone manner with exceptional communication skills
Bizi izləməyi unutma
