Vəzifə təlimatları
- Manage and monitor activities of all employees in all departments during night shift, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures.
- Maintain a professional and high-quality service oriented environment at all times
- Act as manager on duty for the hotel in the absence of HODs, dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.
- Manage the night shift in the departments ensuring all employees perform the tasks assigned to them and coordinate activities with other departments.
- Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Namizədə tələblər
- Fluency in English, Azerbaijani, Russian both written and oral.
- Previous Front Office experience in supervisory/management capacity in a 4 or 5 stars property
- An operational knowledge and proficiency in OPERA
- Highly motivated, enthusiastic and innovative.
- Business oriented and a natural attitude towards providing excellent quality service.
