Act as director of field activities and oversee the smooth running of the entertainment program on a daily basis, ensure that the presentation of the area meets quality, cleanliness, safety and customer service standards, and that the entertainment provided is of high quality, investigate the solution of any problem that hinders the proper functioning of facilities.
To organize effective management of business, trade and operational areas (visitor areas, technical areas, working areas) in the facilities, to ensure trouble-free and daily business flow in accordance with the company's brand image
To monitor the performance and duties of cashiers and treasurers, to ensure reliable management of all money and other payment methods, to conduct timely inspections, to solve problems and to be at ticket sales points in case of any problems to meet the needs of customers
Plan and manage the operation of facilities in accordance with established standards, monitor the implementation of the service in full compliance with company standards
To monitor the operation and functionality of facilities to ensure service standards
Checking the condition of facilities by making surprise visits, monitoring the work of facilities, giving feedback to employees responsible for improving performance
Ensure that all facilities meet financial and other agreed targets
Monitor periodic evaluations and forecasts of facilities for financial, budgetary and operational purposes
Monitor financial information of facilities and prepare reports on the number of visitors, group visits, trends and other issues and prepare development proposals.
Review work experiences to determine if the business is successful and develop alternatives as needed
Plan follow-ups such as group visits, birthday events at sales establishments with the sales department, purchasing processes, and supplier supervision.
Track sales and costs at the company's F&B outlets, select and sell profitable products, develop product ranges and alternatives with new products
Prepare statistics for sponsors and report on the number of visitors to the field of activity and work to improve their performance.
To check whether the work carried out in the departments with the support of the coordinators is in accordance with the obligations to the business partners.
Plan and coordinate human and material resources to provide efficient entry and exit of visitors, shorten departure times, and provide superior quality service
To control the operation of the enterprise in terms of 100% functionality, including security, safety and service, to ensure the smooth operation of applications, materials and equipment in the field of security, cleanliness for the smooth operation of facilities
Ensuring the implementation of preventive measures related to maintenance, operational, technical and security, information technology and general services
To ensure timely consideration and fulfillment of customers' complaints and demands
Hold regular meetings with the coordinator, supervisor and entertainment staff to resolve complaints and provide feedback.
Ensure that daily operations are conducted in accordance with customer satisfaction standards.
Identify areas of opportunity and provide development strategies for the business
Supervise and monitor the maintenance of facilities, plan, manage and report to senior management on expected and required maintenance work
Plan and approve procurement requests for facilities in accordance with all purchase requests from areas
Approve the development of operational procedures and ensure that teams receive appropriate training for procedures, review and monitor practices.
Ensuring maximum efficiency from team members by constantly communicating with responsible managers
Facilitate cost control measures in all areas of finance and manpower to maximize profits, develop cost reduction plans to increase efficiency
Constantly monitor the work environment, prevent possible problems in advance, and bring together departments or employees who need to work together.
Follow up and monitor the proper processing of procedures and documents between the Operations and Human Resources Department (annual leave, transfers, resignations, etc.)
Follow monthly and annual employee attendance programs, investigate employee attendance issues and develop measures in conjunction with the Human Resources Department
Develop career plans within the operations team and oversee the development and implementation of necessary development plans for candidates.
Prepare daily schedules and programs, monitor employee attendance, send necessary reports to Human Resources Department
Provide monthly, quarterly and final annual reports to management on all facilities
Namizədə tələblər
At least 5 years of experience in entertainment or similar areas