Main duties:

• Provides guidance to hotel guests on the procedures at the spa
• Answers telephone calls and provides accurate information to guests
• Keeps the reception area clean and conducive for guests as they wait for their turn
• Introduces new products/packages to guests 
• Keeps guests updated on currently available promotions and discounts in services offered in the Spa
• Processes payments from guests for services ordered from the Spa
• Keeps register of long and existing guests for them to enjoy benefits given to loyal customers
• Gives appointments to guests on specific days
• Opens and closes the spa at the appropriate time
• Assists in getting guest feedback on level of services delivered to improve on service delivery
• Informs staff members of appointments that have been canceled by guests, and alerts staff members of the arrival of guests who come without prior appointments
• Assists in developing promotional events, which focus on increasing the clientele of the Spa
• Manages the guests register to keep record of people who visit the Spa daily
• Receives guess complaints and feedbacks and directs them to appropriate departments for resolution.