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Turizm, otel, restoran

Housekeeping Supervisor

Bakı

Winter Park Hotel Baku

İş rejimi

Tam iş vaxtı

Kateqoriya

Turizm, otel, restoran

Yaş

0-0

Təcrübə

1 ildən 3 ilə

Əlaqədar şəxs

Maaş

0-0

Bitmə vaxtı

13-01-2023

Baxış sayı

376

Vəzifə təlimatları

Keep the departmental cost in line with budget

Assists with and lead Room Attendant, and Floor Attendants with daily duties

Train and coach colleagues on expected standards of service

Handle Guest concerns and react quickly, logging and notifying proper areas to service them

Ensures Room Attendants are informed daily about VIPs, extras – priority in their section

Ensures check-out rooms are returned in a timely manner

Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants

Train and coach colleagues on expected standards of service

Conducts daily inspections of guestrooms and floors

Reports any damage, special cleaning, change of soft furnishings

Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant

Must be able to perform all Room Attendant and House Attendant duties

Work with all Housekeeping staff to maintain and improve guest service scores

Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed

Namizədə tələblər

Must be proactive with a meticulous eye for detail

Strong organizational, supervisory and communication skills

Must be able to convey information and ideas clearly

Must be able to evaluate and select among alternative courses of action quickly and accurately

Must work well in stressful, high-pressure situations

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and Guest

High school diploma preferred, or its equivalent

Minimum 1 years’ experience in a supervisory capacity in a hotel Housekeeping environment

Proven training skills

Experience with Hotel Property Management System, Micros-Opera desirable

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