Vəzifə təlimatları
- Makes sure that the reservation team and front office representatives are completely aware about all the high season dates, the closed dates, the available dates.
- Be aware of all the hotel programs, services, accommodations types, promotions, rates, and facilities.
- Tracks that all the phone calls received, and the actions taken.
- Keeps the positive and professional environment among the staff.
- Collaborates with the sales team.
- Assists managing the packages, offers and rates of the hotel in OPERA PMS.
- Monitors all the different ways of reservation like the online reservation.
- Checks all the reservations to avoid any mistakes during uploading data to the software.
- Assists managing all the available data on the different channels.
- Assists in creating an account to the hotel on the different hotel reservation platforms.
- Knows all the hotel policies, procedures and payment methods.
- Checks all the reservations daily to avoid any delay.
- Ensures that the reservation email has been sent to the customers after reservation.
- Updates OPERA PMS in case of no show, cancellation.
- Checks the arrival of the VIP and special requests.
Namizədə tələblər
- Previous experience in Reservations or Front Office is manadatory .
- Knowledge of OPERA PMS.
- Strong communication skills, and ability to work in a team.
- Strong knowledge of Azerbaijani, Russian or/and English languages.
- Highly responsible & reliable.
