Vəzifə təlimatları
- Up-sell rooms where possible according to
established procedures to maximize hotel average room rate; utilize yield
management strategies to ensure a full house whenever possible. Suggest
alternate dates for sold-out periods.
- Promote team work and quality service
through daily communications and coordination with other departments.
Notify sales of any group bookings.
- Provide accurate information about the city
and the surrounding attractions when asked by guests; mail hotel-specific
information sheets and brochures to guests as requested.
- Respond appropriately to guest complaints.
Communicate any outstanding guest requests or issues to management that
may require additional monitoring or follow-up.
- Process cancellations, revisions and
information updates on changes; process guest reservation requests for
other hotels within the reservations system.
- Book guest reservations for individuals
and/or groups that are requested either by phone or from within the hotel
in accordance with established standards and scripts using the hotel’s
reservations system; process reservations from the sales, reservations
centers or travel agencies/wholesalers. Designate and apply appropriate
travel agency commissions.
- Stay abreast of current rates, rate changes
and all promotions; assist in rooms forecasting. Complete daily logs
according to established procedures.
- May assist with other duties as assigned
such running daily reports, e.g. the cancellation, booking, or arrival
reports.
Namizədə tələblər
- Speak and listening usually while sitting
- Use a keyboard to type in reservation
information
