Up-sell rooms where possible according to
established procedures to maximize hotel average room rate; utilize yield
management strategies to ensure a full house whenever possible. Suggest
alternate dates for sold-out periods.
Promote team work and quality service
through daily communications and coordination with other departments.
Notify sales of any group bookings.
Provide accurate information about the city
and the surrounding attractions when asked by guests; mail hotel-specific
information sheets and brochures to guests as requested.
Respond appropriately to guest complaints.
Communicate any outstanding guest requests or issues to management that
may require additional monitoring or follow-up.
Process cancellations, revisions and
information updates on changes; process guest reservation requests for
other hotels within the reservations system.
Book guest reservations for individuals
and/or groups that are requested either by phone or from within the hotel
in accordance with established standards and scripts using the hotel’s
reservations system; process reservations from the sales, reservations
centers or travel agencies/wholesalers. Designate and apply appropriate
travel agency commissions.
Stay abreast of current rates, rate changes
and all promotions; assist in rooms forecasting. Complete daily logs
according to established procedures.
May assist with other duties as assigned
such running daily reports, e.g. the cancellation, booking, or arrival
reports.
Bizi izləməyi unutma
