Department: Retail Operations

Location: Head Office

Job responsibilities:

• Analyze key business metrics and identify opportunities to improve performance
• Prepare and execute sales and cost budgets to achieve overall profitability
• Reviewing sales reports to determine the effectiveness of marketing campaigns and making changes as needed
• Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff
• Managing a team of store managers who are responsible for daily operations of the store
• Build ownership culture among operation and store employees
• Lead continuous improvement initiatives in all operations
• Provide support and leadership to store teams in achievement of goals
• Provide effective and inspiring leadership by being actively involved in company programs
• Lead employees to encourage maximum performance and delivery of targets
• Provide supervision and coaching to all direct reports
• Provide strategic direction for store design optimizing costs and return on investment
• Provide more convenience at check-out by offering multiple payment options
• Focus on planogram, product category and merchandise diversification strategy
• Responsible for effective and efficient delivery of store operations
• Ensure retail operations are trading safely, legally, and in line with company business processes and standard operating procedures
• Deliver continuous improvement initiatives in all operations
• Maintain outstanding store condition
• Coordination of cooperation and communication between departments
• Acting as a point of contact among Head Office and stores
• Deliver strategies to raise customers’ pool, expand store traffic and optimize profitability
• Make sure customers feels comfortable while shopping in large formats with enough number of employees to care about customers