• Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.
• Connects local and international calls quickly, courteously and accurately.
• Handles wake-up calls as requested with accuracy.
• Provides excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and activities in and around the city.
• Accepts and relays messages for guests and hotel personnel.
• Answers and connects all incoming calls from both in and out of house.
• Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
• Provides general information to guests when necessary.
• Takes accurate messages, morning call requests, reservations and orders for/from guests.
• Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
• Ensures high standards of personal presentation and grooming.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Communicates messages effectively both verbally and in writing
• Excellent communication skills, able to deal effectively with a wide range of people
• Representative of the employee grooming standards
• Ensures uniform and personal appearance are clean and professional 
• Speaks with others using clear and professional language
• Professional Telephone Skills 

• Fluent in English and Azeri; Russian
• Pleasant personality; friendly and smiling 
• Strong interpersonal skills, with a real empathy for people and desire to help them
• Undergraduate degree – preference given to Hospitality or business-related degrees
• Computer literate (essential); operational knowledge of OPERA (desirable)
• Ability to make effective use of Front Office equipment (essential)
• Previous working experience in direct-guest- contact positions (desirable)
• Able to accurately follow instructions, comply with brand standards and hotel procedures (essential)
• Excellent guest interaction and general verbal communications skills
• Demonstrates effective listening skills
• Able to work in shifts; flexible and willing to work extended hours when required 
• Seeking long-term career with Hyatt

Interested candidates should send the CV to the following email address.

Only short-listed candidates will be contacted.