• As a Reservations Agent, you will provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards and/or scripts. You will also respond to and provide information on hotel services, local attractions, travel directions, etc.
• Your day to day:
• Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.
• Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.
• Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.
• Respond appropriately to guest complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.
• Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.
• Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures.
• May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.
• What we need from you:
• Basic reading, writing, and math skills and six months experience as a reservationist or front desk agent. High school or equivalent preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Speak and listening usually while sitting
• Use a keyboard to type in reservation information

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, clients and employees.
• Basic mathematical abilities are used some of the time.

May be required to work nights, weekends, and/or holidays.

Please send your resume with the subject “Reservations Agent”.