Ensure a high standard of exam administration, customer service and compliance with regulations
Submit all entries by the deadline
Check examination materials when they are received and make sure they are stored securely
Prepare the exams team: invigilators, supervisors, Speaking Examiners, Team Leaders.
Arrange suitable venues
Check listening equipment to be sure it is fit for purpose
Contact candidates or schools with all the information they will need for their exam, including details of where the exam room will be, what time they need to be there, what to bring with them, your mobile phone policy.
Be available to help with any last minute issues – this could mean being at a venue, or being available by phone to resolve any problems
Ensure candidate results and certificates are distributed promptly, that candidates are kept informed and that any queries are dealt with quickly
Set up and maintain a network of Speaking Examiners and Team Leaders following the requirements given on the support site. Prepare a written contract with any SEs or TLs who are not part of the ATDC staff.
Give update training at least once a year to all invigilators and supervisors
Read all communications from Cambridge English and take action where needed.
Register your preparations centres and provide them with customer service.
Maintaining contacts with clients (Universities, AzerCell, US embassy, etc.)
Supervising projects, ensuring the highest professional standards for the staff.
Create and evaluate training packages
Building a cohesive and flexible team for effective performance
Reporting to the director, line manager or supervisor.
Responding to emails of the customers
Collaborating with other teacher trainers
Organising courses
Organising conferences
Overseeing all in-house training
Namizədə tələblər
Higher education, a preference for a master’s degree;
Minimum of 2 years of experience
Strong organisational skills
Experience of meeting fixed deadlines
People skills – both for dealing with colleagues and members of staff and for dealing with preparation centres and candidates
Customer service skills and empathy for the customer
Confidence using IT systems – for example, confident with accessing information online and using online processing systems
Team/people management skills
Experience of taking responsibility and good at problem solving
Open to collaborating closely with Cambridge English
Bizi izləməyi unutma
