Provides guidance to hotel
guests on the procedures at the spa
Answers telephone calls and
provides accurate information to guests
Keeps the reception area clean
and conducive for guests as they wait for their turn
Introduces new
products/packages to guests
Keeps guests updated on
currently available promotions and discounts in services offered in the
Spa
Processes payments from guests
for services ordered from the Spa
Keeps register of long and
existing guests for them to enjoy benefits given to loyal customers
Gives appointments to guests
on specific days
Opens and closes the spa at
the appropriate time
Assists in getting guest
feedback on level of services delivered to improve on service delivery
Informs staff members of
appointments that have been canceled by guests, and alerts staff members
of the arrival of guests who come without prior appointments
Assists in developing
promotional events, which focus on increasing the clientele of the Spa
Manages the guests register to
keep record of people who visit the Spa daily
Receives guess complaints and
feedbacks and directs them to appropriate departments for resolution.
Namizədə tələblər
Previous experience of at
least 1 year of experience as Receptionist is highly preferable.
Good communication skills, and
ability to work in a team.
Good knowledge of Azerbaijani,
Russian or/and English languages.
A polite, engaging
personality, flexible to work various shifts.