Greet and welcome guests and
visitors to the hotel. Greet visitors and guests on departure, wishing
them a pleasant journey. Relieve guests of their luggage on arrival, store
it and log it if a bellman is not available. Handle all guests’ requests,
queries, comments and complaints in a courteous and prompt manner, taking
the necessary action steps and ensuring follow-through where required.
Open cars/taxis doors arriving at the hotel and give help to people in
need, especially old, disabled, children, and people carrying heavy loads.
Remove all items of luggage from the vehicle of the guest and call a
bellman to take delivery of guest luggage into the hotel. Where bellman is
unavailable, escort guest into the lobby and to the front desk, and to
deposit the luggage in the luggage room and inform the concierge. Call
taxis for guests and visitors, to open doors as appropriate and to give
directions as required. Provide valet parking services to the guests of
the hotel. Park guest cars in the hotels allocated car parking spaces.
Direct traffic on the hotel forecourt and to ensure that the forecourt and
entrance are not obstructed in any way. Greet and welcome guests with the
appropriate greeting of the day and direct them personally into the hotel.
Whilst accompanying guests, to promote hotel services and facilities, such
as restaurant, bar, spa or other special promotions at the time. Ensure
guest satisfaction by performing such duties as attending to their
requests and inquiries courteously and efficiently, and accepting changes
or additions in work hours, which are necessary for the maintenance of
uninterrupted service to hotel guests.
Report accidents, injuries,
and unsafe work conditions to manager; and complete safety training and
certifications. Follow all company policies and procedures, ensure uniform
and personal appearances are clean and professional, maintain
confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards,
anticipate and address guests’ service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak with
others using clear and professional language, prepare and review written
documents accurately and completely, and answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others, support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors.
Bizi izləməyi unutma
