Provide massage services,
facials and body treatments to guests using props and/or products.
Determine and advise guests on proper skin or nail care and recommend home
care regimens. Assess guest needs and inquire about contraindications
(e.g., allergies, high blood pressure, and pregnancy) before beginning the
Spa treatment. Escort guests to and from treatment rooms. Arrange
workstation, treatment room, and/or drapes, and check with guest to ensure
guest comfort and safety throughout service. Promote and sell spa/salon
services. Clean, maintain, and sterilize tools. Maintain cleanliness of
workstation and/or treatment room throughout shift, dispose of trash and
dirty linens, and secure supplies and equipment at the end of each shift.
Monitor and stick to time schedule throughout the day. Handle
inappropriate guest behavior by stopping service and informing
supervisor/manager. Maintain current licensure in service area..
Report accidents, injuries,
and unsafe work conditions to manager; complete safety training and
certifications. Follow all company policies and procedures; ensure uniform
and personal appearances are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests’ service needs; thank guests with genuine
appreciation. Speak with others using clear and professional language.
Develop and maintain positive working relationships with others. Stand,
sit, or walk for an extended period of time; grasp, turn, and manipulate
objects of varying size and weight. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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