Receive guests to the hotel by
greeting them warmly, and attending to their inquiries and also answer
inquirers over the phone;
Inform guests of the services
Build good relationship and
rapport with guests to make them feel comfortable and address any
complaints they might have in a very courteous manner to protect the image
of the hotel;
Maintain orderliness at the
desk by arranging documents accordingly and keeping the desk area clean at
all times to avoid rowdiness;
Report issues of maintenance
and malfunctioning appliances to the manager for quick repair in order to
ensure guests comfort and satisfaction.
Assist in getting client
feedback on level of services delivered in order to improve on service
delivery
Receive customer complaints
and feedback and direct them to appropriate offices for resolution
Namizədə tələblər
Minimum 1 year work experience
as reception;
Good communication skills in
English, Azerbaijani, Russian;
Bizi izləməyi unutma
