Maintains a friendly,
professional, cheerful and courteous demeanor at all times;
Accurately answers inquiries
from potential guests and accepts hotel reservations. Consistently
resolves guest problems and complaints in an efficient manner while
demonstrating a sense of urgency;
Responds to telephone and
in-person inquiries regarding reservations, hotel information and guest
concerns in a timely fashion;
Uses suggestive selling
techniques to sell room nights, increase occupancy and revenue;
Supervises daily shift process
ensuring all team members adhere to standard operating procedures and are
friendly and attentive to guest needs and service;
Trains and directs the work
flow and processes of the front desk. Resolves issues/problems and coaches
and counsels the front desk team members to ensure a quality operation;
Resolves customer issues,
complaints and problems in a quick, efficient manner to maintain a high
level of customer satisfaction and quality service. 9. Adheres to company
credit limit policies;
Allocates rooms to expected
arrivals after checking the guests preferences and special requests;
Builds strong relationships
and coordinates with all other department's especially housekeeping,
reservations etc;
Controls cash transactions at
the front desk and maintains complete responsibility for personal bank as
specified by casino/hotel policies and procedures;
Performs other duties as
assigned, requested or deemed necessary by management;
Ensures safety by following
guest check in and security procedures and reporting suspicious activity
to security, manager, or MOD;
Participates in hotel
committees and task force assignments;
Assists all departments in
servicing the guests especially during high volume periods;
Takes responsibility in the
absence of the Hotel Manager and Assistant Hotel Manager;
Produces hotel front desk
schedules;
Ensures time and attendance
policies and payroll are accurately reflected;
Attends meetings as required;
Ensures front desk supplies
are stocked and computer equipment functioning properly;
Oversees the business center
and ensures the area is clean and guest ready at all times.
Namizədə tələblər
Male candidates preferred
only;
Minimum 1 year work experience at hospitality industry as
FO Team Lead or Supervisor;
Excellent communication in English, Azerbaijani, Russian;
Bizi izləməyi unutma
