• Answer customer calls and online chats following organization standards to maintain exceptional service

• Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.

• Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.

• Advise prospective and current customers by answering questions and addressing concerns about purchased products.

• Identify and escalate priority issues 

• Update database with new information every time a customer calls, according to standard operating procedures in Salesforce CRM. 

• Process customer shipments/changes/returns according to established department policies and procedures.

• Work closely with the accounting department to resolve disputed credit items and delayed payments.

• Provide timely feedback to the management team regarding service failures or customer concerns.

• Superb communication skills: written and verbal in German Language including business email writing skills.

• Excellent computer skills: comfort in navigating multiple systems, proficiency in MS Outlook, Word, and Excel. good speed typing skills on QWERTY keyboard

• Excellent time management skills: ability to prioritize tasks efficiently without direction.

• The ideal candidate has native level German language with a background in sales management and technology