• Flexibility to work a variety of shifts with minimal notice
• Highly organized to keep Help desk tickets orders using “ServiceDesk” portal
• Properly escalate the issue up the hierarchy
• Preparation of reports and forms accepted within the department
• Receives and handles requests for service, following agreed procedures.
• Logs incidents and service requests and maintains relevant records.
• Provisions/installs, configures and maintains infrastructure services and components.
• Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution.
• Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.
• Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
• Provides technical expertise to enable the correct application of operational procedures.
• Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines.
• Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards.
• Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.

• Attention to Details
• Cooperation and Teamwork
• Exceptional leadership, collaboration, and communication skills.
• Time management and organizational skills.
• Negotiation 
• Advanced analytical and problem-solving skills
• Flexibility
• Positive Attitude
• Strong Work Ethic
• The ability to remain calm under pressure and in the face of a tight deadline
• Requirements Analysis / Documentation
• Methodological and normative materials related to company management system. 
• Requirements for business risk assessment documents.
• Internal company procedures, instructions related to position
• ISO 9001:2015 International Standard for Quality Management Systems requirements
• ISO 45001: 2018 International Standard for Occupational Health and Safety Systems requirements.
• ISO 27001:2013 International Standard for Information Security Management System requirements

Diploma: Bachelor's Degree in Information Technology, Computer Engineering or related field is preferred

Experience: at least 5 years

Specific areas of expertise:

Advanced working experience in installing, configuring and troubleshooting Windows OR UNIX/Linux based environments

Advanced experience in the administration and performance tuning of application stacks (e.g., Active Directory/LDAP, MS IIS, MS Exchange, Apache, NGINX, Postfix, Dovecot, etc.)

Advanced working knowledge of virtualization, VMWare, or equivalent

Working knowledge of various Cloud systems

Strong knowledge of systems and networking software, hardware, and networking protocols

Working experience with monitoring and backup systems

Excellent shell scripting skills such as sh/bash, csh/tcsh, Windows PowerShell etc.

Advanced networking knowledge (OSI network layers, TCP/IP, DNS)

Professional certification (e.g., Microsoft (MTA, MSCA, MSCE), RedHat (RHSCA, RHCE), VMWare (VCA, VCP, VCAP), AWS (Foundational, Associate, Professional), Cisco (CCT, CCNA) is a plus

Languages: Azeri native, Russian native, English intermediate