• Respond to all customers in a timely and highly professional manner, including ensuring all reservations are completed accurately and to the Guests expectation

• Provide prompt and efficient service while maintaining the hotels brand standards

• Welcome and fulfil the check-in process for Guests and group arrivals

• Complete the check-out process for departing guests

• Effectively and efficiently manage guest requests, enquiries, and complaints

• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

• Maximize sales revenues through up-selling and marketing programs

• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

• Checking all reservations and keeping the reservation systems up to date

• Having excellent knowledge about the hotel facilities and maximize sales

• Keep up with our accurate digital filing system

• Monitoring the room availability of our hotel and in the case of fully booked situations ensure the whole team is fully informed about our commercial strategy to achieve 100% occupancy.

• Dealing with revenue-related activities, such as developing and loading various "rate plans" in the system. Tracking, opening and/or closing room availability for our travel agents.

• Excellent administration and organizational skills with a can-do- attitude.

• Exceptional customer service and high attention to details.

• A professional face-to-face and telephone manner with exceptional communication skills

• English language