• Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.

• To ensure that all reservations and enquiries are dealt with promptly, following the Hotel’s Core standards including both direct bookings and 3rd party channels.

• Knows the selling status, rates, and benefits of all packages plans;

• Creates and maintains reservation records by date of arrival and alphabetical listing;

• Prepares letters of confirmation;

• Processes advance deposits on reservations;

• Communicates reservation information to the front desk

• Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.

• Professionally and competently operate the telephone system in line with operating standards.

• Have previous experience working within reservations / reception in a hotel environment (highly desired but not must)

• Be an excellent team player

• Have great attention to details

• Have excellent communication skills

• Display a positive and can-do attitude at all times

• Display a professional and courteous attitude to our guests