• Always greet guests in a friendly and professional manner according to Hotel standards 

• Engage each guest as a unique individual and listen attentively to their requests 

• Perform accurate check-ins and check-outs of guests daily 

• Answer the telephone in a timely and professional manner 

• Make reservations over the phone and in person 

• Run daily reports to check reservations for accuracy and identify any special requests

• Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift 

• Anticipate and address guest’s service needs 

• Performs any additional tasks which are assigned by management

• Proven work experience as a Front Office Agent

• Service orientation and excellent organizational skills

• Problem-solving and decision-making skills

• Good physical condition

• Good knowledge of Azerbaijani, Russian and English

• High communication skills.

• Flexible to work with all shifts

• Knowledge of Opera system is advantage