Greet persons
entering establishment, determine nature and purpose of visit, and direct
or escort them to specific destinations;
File and maintain
records for incoming/outgoing mailing and postal;
Answer telephones
to direct calls or provide information. Operate telephone switchboard to
answer, screen, or forward calls taking messages;
Hear and resolve
complaints upon any request. Respond to customer problems or complaints at
the point of entry;
Communicate with
customers, employees, and other individuals to answer questions,
disseminate or explain information, take orders, and address complaints;
Maintain and update
filing, inventory, mailing, and database systems, either manually or using
a computer;
Perform day-to-day
administrative tasks such as maintaining information files and processing
paperwork;
Compile, copy,
sort, and file records of activities from different University departments
that require execution through the Welcome reception point;
Operate office
equipment at the main gate;
Confer with
coworkers at the area to coordinate work activities;
Coordinate
reception area maintenance, cleanliness and accurate services, including
security surveillance;
Providing
information to supervisors, co-workers in written/oral forms;
Substitute fellow
colleagues when required at the other University reception areas
Namizədə tələblər
Associate Bachelor
or College education
Minimum 1 year of
work experience in similar role and environment;
Excellent oral and
writing skills in Azerbaijani and English languages;
Effective
communicator, flexible and with positive attitude;
Established
abilities to actively listen to the needs of customers;
Well-developed
approach to details and timely actions, ability of organization and
planning;
Service-oriented
with a sense of ethics and norms;
Ability to work
effectively with a diverse population;
Demonstrated
organizational skills with attention to detail;
Readiness to work a
flexible work schedule including evenings and weekends if required;
Proven computer
skills and knowledge of basic MS Office suit