• Provide upscale guest service experiences for clients throughout their stay

• Ensure clients are properly greeted upon their arrival

• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

• Respond to guests needs and anticipate their unstated ones

• Expect and react promptly to guests’ requirements and inquires

• Actively listen and resolve guests’ complaints

• Oversee and coordinate all arrivals and departures of special guests 

• Coordinate and manage communication between guests and staff and follow up to ensure they resolve customer concerns

• Promote all hotel amenities, conveniences and programs offered

• Recommend local tourist spots, including places to dine, shop and sight-see

• Establish friendly relationships with regular hotel guests

• Prepare guest feedback reports for management

• Previous Hotel Front Office background is must

• Knowledge of Azeri, English, Russian is required

• Understanding of all hotel management best practices 

• Hands-on experience with Hotel Management System (PMS)

• Customer service drive with outstanding communication and active listening skills

• Excellent problem solving and multitasking skills

• Ability to work flexible hours

• Strong sense of responsibility and professional presentation