Greet persons entering
establishment, determine nature and purpose of visit, and direct or escort
them to specific destinations;
File and maintain records for
incoming/outgoing mailing and postal;
Answer telephones to direct
calls or provide information. Operate telephone switchboard to answer,
screen, or forward calls taking messages;
Hear and resolve complaints
upon any request. Respond to customer problems or complaints at the point
of entry;
Communicate with customers,
employees, and other individuals to answer questions, disseminate or
explain information, take orders, and address complaints;
Maintain and update filing,
inventory, mailing, and database systems, either manually or using a
computer;
Perform day-to-day
administrative tasks such as maintaining information files and processing
paperwork;
Compile, copy, sort, and file
records of activities from different University departments that require
execution through the Welcome reception point;
Operate office equipment at
the main gate;
Confer with coworkers at the
area to coordinate work activities;
Coordinate reception area
maintenance, cleanliness and accurate services, including security
surveillance;
Providing information to
supervisors, co-workers in written/oral forms;
Substitute fellow colleagues
when required at the other University reception areas
Namizədə tələblər
Associate Bachelor or College
education
Minimum 1 year of work
experience in similar role and environment;
Excellent oral and writing
skills in Azerbaijani and English languages;
Effective communicator,
flexible and with positive attitude;
Established abilities to
actively listen to the needs of customers;
Well-developed approach to
details and timely actions, ability of organization and planning;
Service-oriented with a sense
of ethics and norms;
Ability to work effectively
with a diverse population;
Demonstrated organizational
skills with attention to detail;
Readiness to work a flexible
work schedule including evenings and weekends if required;
Proven computer skills and
knowledge of basic MS Office suit