• Serve as the primary point of contact for AutoCAD-related incidents, requests, and queries from engineering and design teams.
• Install, configure, and maintain AutoCAD (LT and full), AutoCAD Civil 3D, and related Autodesk products on engineering workstations.
• Manage AutoCAD software licensing (standalone and network), updates, patches, and version compatibility.
• Support AutoCAD customization: plot styles (CTB/STB), template files (DWT), layer standards, and workspace profiles.
• Troubleshoot drawing file issues, corrupt DWG files, xref conflicts, and print/plot errors.
• Assist engineers in setting up drawing environments, title blocks, and discipline-specific standards.

General IT Helpdesk Support

• Provide timely first-line and second-line support for hardware, software, and connectivity issues across the engineering department.
• Log, track, and resolve incidents and service requests through the IT ticketing system, ensuring SLA compliance.
• Set up and maintain engineering workstations, laptops, plotters/large-format printers, and peripherals.
• Manage user accounts, access permissions, and onboarding/offboarding procedures.
• Support VPN, remote desktop, and network-shared drive access for engineering users.

Data Integrity & File Management

• Enforce file naming conventions, folder structures, and version control practices for AutoCAD and other engineering documents.
• Support the Common Data Environment (CDE) and document management platforms used for engineering deliverables.
• Perform regular backups and verify integrity of critical CAD project files.

Training & User Support

• Deliver basic AutoCAD and IT onboarding training for new engineering staff.
• Prepare user guides and quick-reference materials for common AutoCAD configurations and IT procedures.
• Escalate complex technical issues to senior IT staff or Autodesk support when required.

Education and/or Experience:

• Technical certification, Associate's degree, or Bachelor's degree in IT, Computer Science, Information Systems, or related field.
• Minimum 1–3 years of experience in IT helpdesk or technical support roles.
• Demonstrated hands-on experience with AutoCAD in a professional or semi-professional setting.

Technical Skills (Mandatory):

• Strong proficiency in AutoCAD (2D drafting, file management, plotting, layer/style configuration) — this is a core requirement.
• Experience with Autodesk licensing management (Autodesk Account, LGS, or standalone licensing).
• Solid knowledge of Windows OS, MS Office 365, and standard helpdesk tools (ticketing systems).
• Familiarity with networking fundamentals (TCP/IP, VPN, shared drives, printers/plotters).
• Knowledge of large-format printing/plotting setup and troubleshooting.

Desirable / Advantageous:

• Familiarity with other Autodesk products (AutoCAD Civil 3D, Plant 3D, Revit) or engineering software (PDMS, SmartPlant).
• Experience in EPC, construction, or industrial engineering environments.
• Knowledge of document management systems (Aconex, SharePoint, or similar CDEs).