Up-sell rooms where possible
according to established procedures to maximize hotel average room rate;
utilize yield management strategies to ensure a full house whenever
possible. Suggest alternate dates for sold-out periods.
Promote team work and quality
service through daily communications and coordination with other
departments. Notify sales of any group bookings.
Provide accurate information
about the city and the surrounding attractions when asked by guests; mail
hotel-specific information sheets and brochures to guests as requested.
Respond appropriately to guest
complaints. Communicate any outstanding guest requests or issues to
management that may require additional monitoring or follow-up.
Process cancellations,
revisions and information updates on changes; process guest reservation
requests for other hotels within the reservations system.
Book guest reservations for
individuals and/or groups that are requested either by phone or from
within the hotel in accordance with established standards and scripts
using the hotel’s reservations system; process reservations from the
sales, appropriate travel agency commissions.
Stay abreast of current rates,
rate changes and all promotions; assist in rooms forecasting. Complete
daily logs according to established procedures.
May assist with other duties
as assigned such running daily reports, e.g. the cancellation, booking, or
arrival reports.
Namizədə tələblər
Speak and listening usually
while sitting
Use a keyboard to type in
reservation information
Communication skills are
utilized a significant amount of time when interacting with guests,
clients and employees.
Basic mathematical abilities
are used some of the time
Bizi izləməyi unutma
