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Bitmə vaxtı

24-04-2026

Baxış sayı

Responds to requests for assistance as per internal practice (in person, via phone, email, portal, etc;
Provides friendly and helpful customer service;
Assists IT Service Desk customers with troubleshooting of computer related issues such as (but not limited to) virus removal/password resets/email setup/software installs/media classroom assistance;
Maintains accurate records of completed and pending requests using the means provided by ADA University;
Provides superior customer service to all IT Service Desk team, support personnel, and fellow employees;
Be able to work independently and troubleshoot minor issues, but at the same time complying with internal incident escalation guideline;
Demonstrate good social and communication skills in a professional environment;
Performs initial diagnostics and suggests solutions for technical hardware and software issues;
Based on incoming incident and problem requests conducts continuous self-development and research using available resources (vendor knowledgebases, experience sharing, internal and external training, self-education);
Stays up-to-date with system information, changes and upgrades;
Performs other relevant duties as assigned by the immediate supervisor.

Bachelor’s degree (IT, Engineering, Computer Science) or minimum of 1-year relevant experience in a similar role;
Good (above intermediate) PC literacy skills, DNS, DHCP, basic networking;
OSI model;
Troubleshooting skills;
Oral and written communication skills;
Service-oriented;
Attentive to details;
Ability and willingness to perform repetitive work;
Ability to learn and apply new knowledge and methods;
Able to adhere to agreed timeline;
Fluent in Azerbaijani and English (desirable) languages.

Engineer, IT Service Desk/ Department of IT and Services