Manage and monitor activities
of all employees in all departments during night shift, making sure they
adhere to the standards of excellence and to the guidelines set in the
employee handbook, hotel policies and procedures.
Maintain a professional and
high-quality service oriented environment at all times
Act as manager on duty for the
hotel in the absence of HODs, dealing with complaints, problem-solving,
disturbances, special requests and any other issues that may arise.
Manage the night shift in the
departments ensuring all employees perform the tasks assigned to them and
coordinate activities with other departments.
Inform all Overnight staff of
nightly activities, group and VIP arrivals as well as special requests and
repeat guests.
Namizədə tələblər
Fluency in English,
Azerbaijani, Russian both written and oral.
Previous Front Office
experience in supervisory/management capacity in a 4 or 5 stars property
An operational knowledge and
proficiency in OPERA
Highly motivated, enthusiastic
and innovative.
Business oriented and a
natural attitude towards providing excellent quality service.
Bizi izləməyi unutma
