IT & OT Support

• Provide hands-on IT support for:
• Quality Control laboratories
• Manufacturing-related IT/OT systems
• Office and shop-floor end users

End-User Computing & Device Management

• Prepare, configure, and deliver user computers:
• OS installation and configuration
• Domain joining and user profile setup
• Handover in compliance with corporate IT standards
• Active Directory Administration

Manage AD-based environments:

• User and group management
• Implementation and understanding of Group Policies (GPOs)
• Operate within established domain and security policies
• Network Administration (Basic Level)

Configure simple firewall rules

• Perform switch configuration and port management
• Coordinate with central network teams for advanced network changes
• IT/OT Systems in Regulated Environments

Participate in system setup, validation, testing, and documentation

• Support access control and authorization processes
• Maintain backup procedures and perform restore validation checks
• Operational Governance & Reporting

Maintain asset tracking and system inventory

• Act as the interface between:
• On-site Quality, Engineering, and Manufacturing teams
• Central IT teams
• External vendors
• Report incidents, risks, and changes in a structured and timely manner

• Proven experience in Active Directory-based corporate environments
• Hands-on experience with:
• Windows client operating systems
• Basic Windows Server administration
• Domain-based user and device management
• Basic knowledge of:
• Firewall configuration
• Network switch configuration
• LAN/WAN fundamentals
• Experience providing IT support in production or industrial environments
• Strong sense of responsibility and accountability in a site-based role
• Ability to work independently while maintaining structured reporting
• Good communication skills and team-oriented mindset
• Ability to read and write technical documentation in English

Preferred Qualifications
 

• Experience in pharmaceutical, biotech, chemical, or regulated manufacturing environments
• Awareness of GxP, CSV, 21 CFR Part 11, or EU Annex 11
• Familiarity with IT/OT coexistence in manufacturing sites
• Basic understanding of information security standards (e.g., ISO 27001)