Demonstrate
financial comprehension of the café’s budget and P&L
Serve as a mentor
and coach to develop hourly staff members into Hard Rock brand ambassadors
and industry leading customer service stewards.
Manage labor
schedules in line with the cafe’s budget and forecast models.
Successfully run a
department and/or cost center.
Partner across all
departments in an effort to support the team in consistent execution of
all systems and processes to deliver all products and services to Hard
Rock’s brand standards.
Support senior
management in building a highly functional hourly team who share a common
vision and values surrounding the overall success of the Cafe.
Execute established
brand standards within the Rock Shop as well as think outside the box to
harness potential opportunities to grow retail sales through both staff
and guest interaction.
Foster an
environment of customer service in which all team members put the guest
first in every situation.
Execute established
standards for overall guest satisfaction that meet or exceed brand
standards as determined by an objective ranking system.
Remain an objective
observer of the standards of service to ensure guest expectations of the
Brand & Cafe are upheld.
Ability to engage
with guests in regards to music both current and past.
Support senior
management in attracting and retaining the most exceptionally talented
people available in the market and place them in positions that leverage
their skills and expertise for maximum impact.
Clearly define
goals and expectations for team members using performance review tools and
hold the team accountable for successful performance.
Support staff
development and advancement along well-defined career paths.
Serve as a Learning
Coach developing, implementing, and executing learning & developmental
programs for all individuals under his/her stewardship to drive continuous
improvement and employee retention.
Possess a
self-motivated approach to their own personal and professional growth.
Namizədə tələblər
3+ years in an
Operations Managerial role with high volume exposure in a casual-themed,
full-service restaurant
Fluency in
Azerbaijani and English are must, multiple language abilities are
desirable
Must possess strong
communication and listening skills, excellent speaking, reading and
writing
Ability to learn
and bring "out of the box" ideas to their team
Genuine enthusiasm
and aptitude for serving people
High level of
business acumen and common sense
Demonstrates strong
problem solving skills through ability to diagnose and implement solutions
Comprehend and use
technical or professional language, either written or spoken, to
communicate complex ideas
Ability to
effectively pitch and present information in one-on-one and group
situations to media, customers, clients, partners and other employees of
the organization
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