• Conduct qualitative and quantitative user research, including to interviews, surveys, forms, usability testing.
• Analyze and synthesize research findings into actionable insights and recommendations that inform product design and development.
• Collaborate closely with UI/UX designers, product managers, product engineers, marketing team and other stakeholders to integrate user feedback into the design process.
• Develop user personas, journey maps, and other artifacts to communicate user needs and behaviors.
• Create and maintain research plans, timelines, and reports to keep projects on track and stakeholders informed.
• Advocate for the user’s perspective throughout the product development lifecycle, ensuring a user-centered approach.
• Stay up-to-date with industry trends and best practices in UX research and design.

Interested candidates are invited to submit their CV to the email address. Please include 'UX Researcher Specialist' in the subject line of your email.

• Bachelor’s or Master’s degree in Marketing, Psychology, Sociology, Business, or a related field.
• Proven experience (3+ years) as a UX Researcher or similar role.
• Strong understanding of both qualitative and quantitative research methodologies.
• Excellent analytical skills and the ability to translate complex data into clear and actionable insights.
• Proficiency in using research tools and software such as UserTesting, Optimal Workshop, Lookback, or similar.
• Strong communication and presentation skills, with the ability to convey research findings effectively to various audiences.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Experience with accessibility standards and inclusive design principles is a plus.

Preferred Skills:

• Knowledge of design thinking and agile methodologies.
• Familiarity with UX design tools such as Sketch, Figma, or Adobe XD.
• Experience working in a fast-paced fintech environment.
• Proficiency in statistical analysis tools like Six Sigma, SPSS, Eview or similar.