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İnformasiya texnologiyaları və proqramlaşdırma

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1 ildən 3 ilə

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Bitmə vaxtı

06-04-2025

Baxış sayı

Serve as the first point of contact for customers seeking technical assistance over the phone, email or Jira system;
Perform remote troubleshooting through diagnostic techniques and pertinent questions;
Act as an escalation point for complex technical issues, providing resolution or coordinating with other IT departments as needed;
Determine the best solution based on the issue and details provided by customers;
Walk the customer through the problem-solving process;
Providing technical services for IT equipment (Hardware and Software);
Provide accurate information on IT products or services;
Provide methodological assistance to the employees of the Department;
Follow-up and update customer status and information;
Pass on any feedback or suggestions by customers to the appropriate internal team;
Mastering new computer technologies and applying them at work;
Identify and suggest possible improvements on procedures.

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IT Help Desk Leading Specialist