Competencies (Soft Skills)

• Communication skills
• Ability to explain
• Attention to details
• Cooperation and Teamwork
• Active learning skills
• Time management
• Problem solving skills
• Positive Attitude
• Strong Work Ethic

Personnel specifications

• Diploma: Bachelor's Degree in Information Technology, Computer Engineering or related field is preferred
• Experience: at least 2-3 years

Specific areas of expertise:

• Practical scripting skills (e.g. bash, PowerShell)
• Linux server administration
• Experience with container and container orchestration technology (e.g. Docker, Kubernetes, EKS clusters)
• Experience in automation & configuration management such as Terraform
• Experience in building server configuration (e.g. Jenkins, Gitlab)
• Experience in setting up monitoring tools (Prometheus, Grafana, ELK)
• Experience with relational databases, preferably PostgreSQL, Oracle
• Experience with web application services such as NGINX, Apache, JBoss
• Understanding documentation on English

• Flexibility to work a variety of shifts with minimal notice
• Highly organized to keep Help desk tickets orders using “ServiceDesk” portal
• Properly escalate the issue up the hierarchy
• Preparation of reports and forms accepted within the department
• Receives and handles requests for service, following agreed procedures.
• Logs incidents and service requests and maintains relevant records.
• Provisions/installs, configures and maintains infrastructure services and components.
• Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution.
• Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.
• Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
• Provides technical expertise to enable the correct application of operational procedures.
• Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines.
• Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards.
• Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.