Manage and monitor activities of all
employees in all departments during night shift, making sure they adhere
to the standards of excellence and to the guidelines set in the employee
handbook, hotel policies and procedures.
Maintain a professional and high-quality
service oriented environment at all times
Act as manager on duty for the hotel in the
absence of HODs, dealing with complaints, problem-solving, disturbances,
special requests and any other issues that may arise.
Manage the night shift in the departments
ensuring all employees perform the tasks assigned to them and coordinate
activities with other departments.
Inform all Overnight staff of nightly
activities, group and VIP arrivals as well as special requests and repeat
guests.
Namizədə tələblər
Fluency in English, Azerbaijani, Russian
both written and oral.
Previous Front Office experience in
supervisory/management capacity in a 4 or 5 stars property
An operational knowledge and proficiency in
ELEKTRA.
Highly motivated, enthusiastic and
innovative.
Business oriented and a natural attitude
towards providing excellent quality service.