• Providing services through point of sale according to internal procedures and rules reflected in appropriate documents and programs,(BSS KPI, FAQ and etc)
• Resolving customers queries and registering complaints  regarding sales and service
• Maintaining detailed knowledge of products and services for company and Ensuring sales and high standard service to customers
• Carry out other job responsibilities in accordance üith relevant documents (maintain discipline run on schedule and etc.)  
• To ensure that the discipline is properly maintained at the office, and promptly inform the management of any violations of the rule
• Fulfillment of the works in compliance with the procedures and instructions
• Provision of confidentiaity of the corporate data; Provision of passwords confidentiality
• Administrative responsibilities
• Execute line manager’s and department heads verbal and written instructions to ensure fulfillment of work duties
• Execution of the duties in compliance with the procedures and instructions
• Preparation of reports on areas of responsibility
• Provide confidentiality of the company and customer data

Your education and work experience:

• University Degree or Vocational school/college/secondary school 
• Experience with customer services and sales is a plus

Your skills and competencies:

• Problem solving skills
• Ability to work under pressure
• Communication skills
• Prompt
• Knowledge of Azerbaijani (fluent), Intermediate knowledge of English and Russian
• MS Office programs