Job Location: PITS Azerbaijan Office located at AF Business House, 203 Nizami St, Baku 1010, Azerbaijan 

Working Days and Hours: 40 hours/weekly, 5 days/weekly, 12:00-21:00 Baku time

Training: We are in the process of devising a comprehensive training procedure that spans approximately one month.

Agreement Type and Pay: Service agreement with the US office, 1500-2000 AZN (NET) plus bonuses based on performance. 

Please take note that we expect applicants to possess a high level of proficiency in German and prior experience in communicating with German language speakers. If these requirements are not met, we kindly ask that you refrain from submitting your resume for this position.

Job Summary:

The customer service/sales representative has the responsibility of delivering efficient customer service to both internal and external customers. This entails utilizing a profound understanding of company products and programs and effectively communicating with fellow team members within the customer service department. To excel in this challenging yet rewarding environment, a positive, energetic, and determined attitude is essential. Flexibility is also crucial, as the business frequently undergoes rapid and demanding changes. Moreover, exceptional communication skills and phone etiquette are a must, along with strong problem-solving abilities. Working well in a collaborative and team-oriented environment is also a key requirement.

Responsibilities: 

• Respond to customer calls, emails, and messages, providing prompt and accurate information in German language.
• Initiate phone calls based on received customer inquiries, record customer details, generate shipping labels, and convert leads into customers.
• Document call logs in Salesforce CRM.
• Follow up with customers to maximize the number of successful conversions.
• Prepare and submit quotes, negotiate prices, and process payments.
• Send shipping labels to customers and arrange their office visits.
• Collaborate closely with the accounting and technical departments to resolve various issues, including disputes.
• Promptly relay feedback to the management team regarding service failures or customer concerns.
• Utilize all available resources and tools to troubleshoot and diagnose customers' issues.
• Identify and escalate priority issues.
• Collect testimonials from satisfied customers.
• Schedule data verification processes and provide assistance during the process when required.
• Offer outstanding customer service to enhance customer satisfaction and foster loyalty.

The subject of the sent e-mail should be Sales Representative – German Office.

• A bachelor’s degree is a mandatory requirement.
• Outstanding communication skills, both written and verbal, in German.
• The ideal candidate should possess native-level German proficiency and have a background in technology and sales management, as well as residing (studying or working) in Germany for at least 1 year.
• Proficiency in QWERTY keyboard typing with good speed.
• Excellent computer skills, including proficiency in MS Outlook, Word, and CRM software.
• The ability to efficiently prioritize tasks without direct guidance.
• At least 2 years of prior experience in a customer service (or similar) role or sales is essential.
• Strong work ethic, along with excellent time management and organizational skills.