Responsibilities:

Helpdesk Administration:

• Provide support to employees by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general;
• Register and follow-up request progress in IT ticketing systems; 
• Liaise with IT support team members to ensure effective and efficient resolution of issues; 
• Enhance the Firm’s helpdesk practice by eliminating deficiencies; 
• Raise awareness of employees related to IT process and procedures adopted by the Firm.

IT Administration:

• Act as the Firm’s regular point of contact for outsourced IT service and SaaS providers; 
• Monitor IT infrastructure as and when necessary, including administration of onsite copiers, printers and telephones;
• Maintain an up-to-date register of IT assets, including but not limited to IT equipment, software, licences, users, workstations, communication lines, etc.; 
• Maintain an up-to-date register of the Firm’s critical systems and processes;   
• Carry out all necessary tasks with respect to employee onboarding and offboarding from IT perspective; 
• Carry out market research of software and hardware solutions with respect to both upgrades and new acquisitions; 
• Carry out regular IT risk assessment for new and on-going projects;
• Carry out regular check of the Firm’s IT capacity to ensure its IT infrastructure changes with operational and business requirements;     
• Assist with drafting and execution of IT policies and/or IT-related sections of any other policies.

Compliance:

• Ensure the Firm’s compliance with IT controls issued by the Head Office;
• Assist with implementation of the frameworks co-related with IT, such as information security management system, quality control management system and others;
• Assist during internal and external audit of the Firm’s IT infrastructure.

Duties:

• Ensure alignment of operations with corporate policies and procedures;
• Represent BDO in a professional manner through punctuality & appearance;
• Apply honesty, integrity and objectiveness while on duty;
• Meet set deadlines.

 Interested candidates are requested to send their updated resumes with “IT Administrator – IT1502” mentioned in the email subject. 

• •      Bachelor's degree in information technology, computer science, math, or similar field;
  •      At least two years' experience in system administration or related role;
  •      Strong troubleshooting, analytical, and problem-solving skills;
  •      Result orientation, attention to detail and perfectionist mindset;
  •     Good interpersonal skills and the ability to work with IT and non-IT personnel;
  •      Intermediate level of English and good knowledge of Russian;
  •     Good communication, writing and time management skills;
  •      Honesty, integrity and professional ethics.