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3 ildən 5 ilə

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Bitmə vaxtı

18-10-2023

Baxış sayı

303

Supporting and managing the daily work of Operations Specialist/Operations Coordinator team, making sure their experience and activities are relevant and that they understand the day-to-day operations and impact on our business.
Creating and optimising processes – efficiency is our priority; you will help us find the most efficient way to run operations.
Collaborating with Operations Specialists and Managers on city and countrywide projects.
Monitoring daily KPIs and performance of the team by defining precise local operational processes, with a focus on strong operational execution and results.
Analysing data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users and drivers.
Identifying trends, risks and improvement opportunities on a local level that may impact the business or the team
Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our drivers & partners, guiding them through the stages of drivers acquisition, conversion and activation.

You have 3+ years of experience in analytical roles.
You have experience managing teams.
You are analytical and have a data-driven mindset with excellent Excel skills.
You have a strong sense of ownership, with a hands-on approach.
You are a strong leader and collaborator with excellent communication skills (both verbal and written) in English and Azerbaijani.

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Operations Team Lead