Vəzifə təlimatları
- Ensure that sufficient staffing is present to meet daily business demands.
- Maintain consistent and effective flow of communication between shifts among fellow managers and Service Professionals
- Actively participate in training and continuing education of all Rooms Division Service Professionals
- Approach all encounters with guests, employees and members in a professional and personalized manner.
- Maintain regular attendance in compliance with IHG Hospitality Standards, as required by scheduling, which will vary according to the needs of the Hotel.
- Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations.
- Coordinate E-Check in, arrival, departure, and special needs of Holiday Inn guests
- Identify and solicit potential new members.
- Understand and communicate promotions and enhancements effectively with Service Professionals and guests.
- Serve as a general guest information source. Act as a salesperson for IHG Hospitality
- Build rapport with guests, distinguished visitors; escort guests to rooms as necessary, encourage feedback throughout their stay.
- Offer to handle special arrangements during guest stay; coordinate future visits.
- Maintain database of guest preferences, habits, special dates through the Opera System
- Assist with additional Front Desk tasks.
- Oversee Housekeeping Supervisors to ensure room standards before turning room ready for guest usage.
- Oversee inventory and ordering supplies and linens for both housekeeping and Front office.
- Complete projects in a timely manner as required by the General Manager.
- Be able to participate proficiently in functions outside one's department when called upon.
Namizədə tələblər
- Must be flexible in terms of working hours and schedules.
- Must be able to endure physically long periods of standing.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
- Must possess leadership skills and be able to motivate Service Professionals through difficult points within the operation.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and members.
- Excellent knowledge of Azerbaijani, Russian and English languages.
- Highly responsible & reliable.
