Vəzifə təlimatları
- Set up and maintain all hardware and software for all users
- Manage end user accounts through Active Directory
- Responsible for ongoing maintenance and future planning needs of the company s desktop environment.
- Collaborate with existing vendors and/or other IT members to evaluate new technology that is available and make recommendations to management on using that technology
- Respond to and/or troubleshoot issues reported via the Atera Help Desk ticket system or emails sent by end users
- Monitor the performance of the company s desktop infrastructure and make suggestions for improving efficiency
- Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
- Pay attention to customers descriptions of their computer problems
- Ask customers questions to properly diagnose the problem
- Walk customers through the recommended problem-solving steps
- Train users to work with new computer hardware or software, such as printers, word-processing software, and email
- Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have
- Create and/or update IT related documentation on an ongoing basis
Namizədə tələblər
- Knowledge of desktop environment
- Undergrad degree in a related computer field or equivalent of education and experience
- Ability to clearly communicate in non-technical language to end users
- Detail oriented and ability to document procedures and establish SOP in the desktop environment
