Set up and maintain all hardware and software for all users
Manage end user accounts through Active Directory
Responsible for ongoing maintenance and future planning needs of the company s desktop environment.
Collaborate with existing vendors and/or other IT members to evaluate new technology that is available and make recommendations to management on using that technology
Respond to and/or troubleshoot issues reported via the Atera Help Desk ticket system or emails sent by end users
Monitor the performance of the company s desktop infrastructure and make suggestions for improving efficiency
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
Pay attention to customers descriptions of their computer problems
Ask customers questions to properly diagnose the problem
Walk customers through the recommended problem-solving steps
Train users to work with new computer hardware or software, such as printers, word-processing software, and email
Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have
Create and/or update IT related documentation on an ongoing basis
Namizədə tələblər
Knowledge of desktop environment
Undergrad degree in a related computer field or equivalent of education and experience
Ability to clearly communicate in non-technical language to end users
Detail oriented and ability to document procedures and establish SOP in the desktop environment
Bizi izləməyi unutma
