Responsible for managing the hotel’s training functions, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.  The L&D Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources.

• Assists in the creation of and work within the established annual Training budget.
• Monitors and evaluates training expenditure to ensure hotel cost efficiency and cost benefit.
• Assesses the return of investment of any training program before and after implementation.
• Aligns current training and development programs to effectively impact key business indicators.
• Produces monthly training activities ROI reports for the General Manager.
• Anticipates and responds to colleague’s training needs appropriately to create ‘Room to be yourself’ and ‘Room to grow’, keeping in balance with the needs of the hotel and organization.
• Acts as a role model to colleagues, and is responsible to drive the culture through training programs.
• Helps colleagues to identify and enhance personal strengths that will contribute success for both personal and company goals.
• Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience.
• Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues. Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness and auditing.
• Provides support and monitor all training requirements are met pertaining to local legislation, local standard operating procedures or corporate policies.
• Solicits opportunities from education institutes or local authorities where possible to create hotel brand awareness and contributing to the community.
• Analyses training needs of the hotel in general and individual departments, and develop strategies which address needs, presented in the form of a Training Business Plan for the General Manager and Executive Committee for review.
• Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
• Makes sure that all appropriate training records are maintained (both manual and electronic) in compliance with hotel and legal requirements while taking consideration to support the hotel’s green policy.
• Attends departmental training sessions and critiques performance and outcomes.
• Prepares and monitors training programs for inter-hotel departmental cross training, Management Trainees, Work Experience & Hotel School, Trainees, etc
• Ensures that Department Heads abide by their responsibilities of employee training against departmental S&Ps
• Performs other duties as assigned. May also serve as manager on duty.
• Focus on and continually develop the capability of our hotel colleagues and developing a network of departmental trainers and supervisors within the hotel, that supports the onboarding of new colleagues and on-going training needs / development of team members.
• Support hotel teams in their review and analysis of hotel guest feedback through various platforms and provide a clear understanding of the root cause of the issues and areas to improve as it relates to Training & Quality 
• Maintaining a robust training reporting tool that feeds into the Hotel talent pool 
• Ability to set and manage a wide range of competing priorities. 

• Minimum 2 years’ experience working in a similar capacity in an international hotel establishment.
• Minimum Bachelor’s degree qualification in Human Resources, Hotel Administration or equivalent.
• Certification of train-the-trainer is preferred.
• Excellent verbal and written English and Russian communication skills and computer literacy is a must
• Superior presentation and public speaking skills
• Proven success in assessing training needs and the ability to develop training plan

What we offer:

• We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.