General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.
• Hygiene is key in this environment due to the close proximity of working with the clients.  At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.

  Fundamental Requirements:

  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Maintain and provide ideas to increase spa revenue.
  • Monitor and control departmental expenses and payroll.
  • Oversee training, supervision and evaluation of all spa staff
  • Ensure overall member satisfaction.
  • Participate in the development of the spa operating budget.
  • Maintain communication with all departments of the hotel.
  • Guide and supervise the on-going training program.
  • Maintain knowledge and understanding of each program area and see that programs are continually updated.
  • Research and develop new spa treatments and programs to create new packages.
  • Perform duties of programmer, reception, spa attendant and sales clerk.  Ensure procedures and quality standards are met.
  • Conduct regular spa staff meetings for the purpose of informing, training and inspiring staff.
  • Monitor and maintain the cleanliness and orderliness of the spa facility.
  • Oversee spa physical plant to ensure facilities and equipment are in proper condition and good working order.
  • Assist in ordering equipment and supplies, and maintain inventory control for all spa areas.
  • Assist in planning and coordination of evening seminars/presentations for guests on spa related topics.
  • Assist in reconciliation of monthly general ledger and income statements.
  • Recommend special projects/promotions and execute them as directed by the Spa Director.
  • Perform daily walk-through inspections and weekly written inspections and follow-up.
  • Ensure quarterly written maintenance inspections.
  • Conduct monthly staff meetings.
  • Oversee spa newsletter and marketing collateral production.
  • Answer all guest/member complaints and suggestions.
  • Coach, counsel and conduct performance appraisals for employees.
  • Enforce all spa and hotel policies.
  • Attend all member functions.

Job Summary:

The Spa Manager is responsible for assisting in the overall operations of the spa and fitness center, including maintaining high standards in spa/club services and operations, and maximizing profitability.

Education & Experience:

• 4-year college degree or relevant experience.  
• At least 1 year of experience in club management strongly preferred, with 1 year of management in high quality, luxury-oriented resort spa or destination spa facility.
• In depth knowledge of the following:  fitness prescription, front desk operations, club maintenance and housekeeping, treatment design and creation.
• LMT or Aesthetics license desired.