Develop and deliver effective data and information management systems to support operational delivery and monitoring and evaluation to the management board, and stakeholders.
Operate and control an effective and efficient process related to digital products and platforms.
Monitor the provided services within the SLA framework and report SLA breaching points.
Use data such as. KPIs, SLAs to help advise the teams on changes, best practice, simplification, and optimisation.
Investigating assigned problems through to resolution or root cause and resolve any problems and prevent their recurrence and communicate process changes to the process users.
Manage information and recommend options for implementation of new systems, strategies, programs, services, or initiatives. This may include benchmarking/best practice standards, guidelines, social change initiatives.
Responsible for researching, compiling, and maintaining special reports, presentations, and change management.
Develop and maintain effective working relationships with other business directions to ensure cross-programme is carried out in collaboration and consultation with management.
Responsible for different communication tasks, ensuring information is cascaded to internal teams.
Development of new process and tools for the efficiency upgrades throughout constant process reengineering.
Manage analysis of existing policies, processes, programmes and services, proposing where applicable, and implementing improvements in line with operational standards, legislation or organisational requirements.
Ensure all options that are recommended for considerations are formed from researched, up to date information and in accordance with business goals and industry best practice.
Provide advice from an operational perspective on trends and issues and innovative approaches that may affect budget and expenditure.
Monitoring the effectiveness of incident and problem management and making recommendations for improvement.
Coordinating actions of others as necessary to assist with analysis and resolution actions for problems and known errors.
Formulation and inspection of processes that can be easily subjected to audit.
Identify risks and opportunities with current business processes.
Investigate and propose process improvements.
Namizədə tələblər
Proven project and process management skills including planning, monitoring and achieving milestones and outcomes, using good process optimization and project management practice.
Someone who has worked with the Six Sigma rules and Lean methodology of process management.
Develop and deliver effective data and information management systems to support operational delivery and monitoring and evaluation to the board, funders and stakeholders.
Demonstrates high level of financial literacy and capability around budget setting, and monitoring.
Ensure the quality of systems and processes is maintained and enhanced.
Proven operations and/or demonstrable senior project management, including budgeting and financial management, contract management, procurement.
Show a strong value base that supports inclusive ways of working with people from diverse cultural groups.
Outstanding writing skills.
A high level of computer literacy with the confidence and ability to utilise computers and related technology: Proficient use of Microsoft Office applications such as MS Word, MS Excel, and MS PowerPoint.
Bizi izləməyi unutma
