Every day is different, but you’ll mostly be:

• Answering phone calls and responding to emails from customers who are interested in making reservations or have questions about reservations. 
• Providing customers with information about the hotel’s accommodation options, rates and amenities. 
• Processing reservations, cancellations and modifications using reservation software. 
• Collecting and processing payments from guests. 
• Communicating with other departments to ensure that guests’ requests are met. 
• Updating and maintaining customer information in the reservation system.
• Handles other daily correspondence. 

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories. 
• Fluency in the local language – Russian and English language skills are preferable.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills.