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12-06-2023

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Answer customer calls and online chats following organization standards to maintain exceptional service
Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.
Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
Advise prospective and current customers by answering questions and addressing concerns about purchased products.
Identify and escalate priority issues
Update database with new information every time a customer calls, according to standard operating procedures in Salesforce CRM.
Process customer shipments/changes/returns according to established department policies and procedures.
Work closely with the accounting department to resolve disputed credit items and delayed payments.
Provide timely feedback to the management team regarding service failures or customer concerns.

Superb communication skills: written and verbal in German Language including business email writing skills.
Excellent computer skills: comfort in navigating multiple systems, proficiency in MS Outlook, Word, and Excel. good speed typing skills on QWERTY keyboard
Excellent time management skills: ability to prioritize tasks efficiently without direction.
The ideal candidate has native level German language with a background in sales management and technology

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Sales representative (German)