Located on the promenade on the shores of the Caspian Sea in the Azerbaijani capital, The Beaux Arts-style Four Seasons Hotel Baku offers the city’s finest accommodations in 171 rooms and suites, one restaurant and a bar, the exclusive enclave of the Jaleh Spa and Pool, lavish meeting spaces and ballrooms, and the signature service of Four Seasons hotels and resorts worldwide.
Namizədə tələblər
Seeks out opportunities for guest-centric experiences in all outlets of the hotel
Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees
Measures results (challenges, successes, etc.) and communicates on a weekly basis to FOM Oversee and implement Hotel Guest Experience initiatives and ideas that come from Bluewater Innovation Experience Assistant:
Identify all experience assistant guests
Look for new/innovative ways to provide anticipatory service
Coordinate among all departments for seamless execution of service
Coordinate correspondence with guests pre and post stay
Oversee Experience Assistant team
Communicate successes to the Hotel in an effort to keep intensity and focus high Couple’s Floor
Identify potential guests for the couples floor
Develop new service/product offerings to increase the perceived value and couples experience
Assist Front Office team in identifying potential upsell guests to the couple’s floor
Communicate successes to the Hotel in an effort to keep intensity and focus high
“No Fuss” Curbside Check in
Assist Reservations and Front Office team to identify guests and achieve a seamless arrival experience for return guests. This can be monitored by setting a goal of 15% of all arrivals as Curb Side guests.
Communicate successes to the Hotel in an effort to keep intensity and focus high
Supervises the activities of the Experience Assistant team in order to ensure adherence to Four Seasons standards, policies & procedures.
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