• Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.
• Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.
• Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.
• Respond appropriately to guest complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.
• Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.
• Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures.
• May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.

reservationist or front desk agent. High school or equivalent preferred. Must speak  good English. Other languages preferred.

This job requires ability to perform the following:

• Speak and listening usually while sitting
• Use a keyboard to type in reservation information